Our company is committed to providing the best possible service to all our customers, which involves ensuring your order reaches you safely and as quickly as possible, irrespective of your location.

 

How much are the shipping costs?

We offer complimentary shipping on all orders over £100. If your order is under £100, the standard shipping cost of £10 will apply.

 

Do any taxes or duties apply to orders shipped to the United Kingdom?

You will not be charged. Any taxes and duties applicable are the responsibility of the company.

 

What are the shipping methods and delivery time?

Estimated delivery time is 10-14 working days. Please note that the estimated delivery date of your order is an estimate only and is not guaranteed, since delivery times may be subject to delays due to customs clearance or sales and peak holiday periods.

 

We ship all our orders with DHL shipping company. 

 

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information and an estimated delivery date. 

 

Can I change my address after the order is shipped?

Unfortunately, we can only deliver your package to the address provided when your order was placed. If the address you provided is incorrect, you should contact the delivery service provider to redirect your parcel to another address.

 

If you experience any problems with your order or have any questions or concerns, please feel free to contact us. We are always happy to help you!

 

email  support@lichi.com

hotline +44 1865509555

customer service in  WhatsApp

live chat on our website