We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you may request an exchange or return of saleable merchandise within 14 days from receiving the order. Make sure the merchandise you return is in its original condition, tags, receipts and packaging included, otherwise we will be unable to accept your return and issue a refund. Incomplete, worn or damaged returns will not be accepted.
How can I request a refund?
To submit a return or exchange request, fill out the Return form. If you would like to exchange an item, please specify the size and color you wish to receive in return.
As next, a customer support will contact you and offer to arrange a return using the courier service DHL Express. Operators will fill in the waybill on their own and send the necessary documents for transfer to the courier.
The return fee for orders from the US is 9,99 USD. In case you are returning four of more items in the same package, you will be charged the return fee of 5 USD per each item.
The return fee for orders from Europe is 9,99 EUR. In case you are returning four of more items in the same package, you will be charged the return fee of 5 EUR per each item.
The return fee for orders from other countries is 14,99 USD. In case you are returning four of more items in the same package, you will be charged the return fee of 5 USD per each item.
Having received your return, we will carry out suitable quality checks and refund or exchange the returned product.
Your return or the cost difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. Please allow up to 10 days for processing your return and credit from your financial institution.
Please note that in some instances we are unable to offer refunds or exchanges. These include the following categories:
We may refund the items from the categories listed above only if the product you have received is damaged.
If the product you have received is faulty, damaged or non-compliant, you can claim exchange or refund of your order.
We respect and value every customer and hope that you are pleased with your order!
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