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Free shipping to Europe on orders over €100
Exchanges and returns

We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you may request an exchange or return of saleable merchandise within 14 days from receiving the order. Make sure the merchandise you return is in its original condition, tags, receipts and packaging included, otherwise we will be unable to accept your return and issue a refund. Incomplete, worn or damaged returns will not be accepted.

How can I request a refund?

Having received your return, we will carry out suitable quality checks and refund or exchange the returned product.

Your return or the cost difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. Please allow up to 10 days for processing your return and credit from your financial institution.

To submit a return or exchange request, fill out the Return form. If you would like to exchange an item, please specify the size and color you wish to receive in return.

How do I return my order?

All returns must be shipped to Frankfurt-am-Main, Germany. The address is provided in the return instructions sent to you with your order. When returning and exchanging orders within the European Union, the shipping and environmental costs are lower. Unless your return includes products you have received damaged or non-compliant, you will have to pay the return shipping costs upfront and at your own expense.

Please note that in some instances we are unable to offer refunds or exchanges. These include the following categories:

- underwear

- jewelry

We may refund the items from the categories listed above only if the product you have received is damaged.

If the product you have received is faulty, damaged or non-compliant, you can claim exchange or refund of your order.

If you have any questions or need any help, contact a member of our customer care team by sending an email to support@lichi.com by phone or getting in touch with us via WhatsApp

We respect and value every customer and hope that you are pleased with your order!

 

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