Our company is committed to provide the best possible service to all our customers, which involves ensuring your items arrive with you safely and as quickly as possible irrespective of your location.
How much are the shipping charges?
We offer complimentary shipping on all orders over 100€. If your order is under 100€, the standard shipping cost of 20€ will apply.
Do any taxes or duties apply to orders shipped to Germany?
You will not be charged any taxes or duties when your order is shipped to Germany. Any taxes and duties applicable are the responsibility of the company.
What are the shipping methods and delivery times?
Pending order verification and credit approval, it may take 1-3 working days to process your order. Estimated delivery time is 3-5 working days.
All our orders are shipped with DHL Express. Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while the order is on its way to you using DHL On Demand Delivery (ODD).
How can I track my order?
Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date.
Can I change my address after the order is shipped?
Unfortunately, we can only deliver your package to the address provided when your order was placed. If the address you provided is not correct, you must contact the delivery service provider to redirect your parcel to another address.
If you experience any problems with your order or have any questions or concerns, please feel free to contact us. We are always happy to help you.
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