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Exchanges and returns
Exchanges and returns

We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you are welcome to return the merchandise within 14 days upon receiving the order.

 

If you request a refund for an item during the above timeframes, but you can not send it promptly, please get in touch —however the return will be at our discretion. 

 

Make sure the items you are returning are in original condition, with all the tags and labels attached, otherwise you may be denied a refund. Incomplete, worn or damaged items will not be accepted.

 

How can I request a refund?

 

To submit a return or exchange request, fill out the Return form. If you would like to exchange an item, please specify the size and color you wish to receive in return. As next, our customer support will contact you and arrange a return using the courier service DHL Express. The return label will be sent to your e-mail. 

 

Please note that the tear-off receipt arriving in the original parcel must be filled out and sent back along with the items for us to promptly process your return.

 

The return shipping cost for orders from Germany is 4,99 EUR. 

 

Returns are processed at the Lichi warehouse in Poland. Once we receive and check the items for proper condition, we will exchange it for a different size or issue a refund.

 

Your return or the price difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. It might take up to 10 days to process the return and initiate the refund. 

 

Please note that in some cases, we are unable to offer refunds or exchanges. These include the following categories:

· underwear

· swimwear

· jewelry

 

We may refund the items from the categories listed above only if the product you have received is faulty. Shall that be the case, please send us a picture of the defect upon receiving the order. 

 

If you have any questions or need any help, please contact our customer support team via email support@lichi.com, WhatsApp or by phone

 

We respect and value every customer and hope that you are pleased with your order!




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