Our company is committed to provide the best possible service to all our customers, which involves ensuring your items arrive with you safely and as quickly as possible irrespective of your location.

 

How much are the shipping charges?

We offer complimentary shipping on all orders within Russia and Belarus.

 

What are the shipping methods?

Courier delivery service – for orders from Russia and Belarus.

A delivery to one of CDEK and 5Post pickup points — for orders within Russia. Try On Delivery option at a pickup point is not available.

 

What are the delivery times?

Standard delivery time for orders within Moscow, Moscow Oblast, Saint-Petersburg and Leningrad Oblast is 2 -4 days; for all the rest Federal subjects of Russia and for Belarus the delivery time can be up to 7 days. For the cases when the item is only available at a remote warehouse, or the delivery is taking place to a remote settlement, the delivery time can be increased up to 10 days.

 

In case one of the items from your order is not available at the Online Shop warehouse, the item will be shipped to you from one of Lichi offline stores. In such instances, the order can be divided in two different parcels, which will have different arrival dates.

 

How can I track my order?

As soon as your order has been dispatched, you will receive an email stating tracking information and an estimated delivery date. 

 

Can I change my address after the order is shipped?

Unfortunately, we can only deliver your package to the address provided when your order was placed. If the address you provided is not correct, you must contact the delivery service provider to redirect your parcel to another address.

 

If you experience any problems with your order or have any questions or concerns, please feel free to contact us. We are always happy to help you!

 

email support@lichi.com

hotline +79096685555

customer service in WhatsApp

live chat on our website