Our company is committed to provide the best possible service to all our customers, which involves ensuring your items arrive with you safely and as quickly as possible irrespective of your location.
How much are the shipping charges?
We offer complimentary shipping on all orders within Russia and Belarus.
What are the shipping methods and delivery times?
Pending order verification and credit approval, it may take 1-3 working days to process your order.
Orders to Russia and Belarus are shipped with the delivery service. Standard courier delivery within Moscow, Moscow Oblast, St. Petersburg and Leningrad Oblast may take about 2-4 working days and up to 7 working days to other regions. Delivery times may be subject to delays of up to 10 working days if the item you ordered is not available in the nearest warehouse.
If certain items from your order are not available in the warehouse of our online store, we will ship these items from one of Lichi stores. In this case your order will be sent in multiple shipments and the packages may arrive at different times.
How can I speed up the delivery?
Standard delivery to cities with the population over 500.000 people may take up to 7 working days. To reduce the standard delivery times, you may use the “DHL express” option. In this case your order will be delivered within 2-4 working days. This service is available for an additional fee of 200 rubles.
Can I collect my order at a pickup point?
You can collect your parcel from one of the 10.000 automated parcel terminals or so-called PickPoints. To do so, choose the option “PickPoint collection point” when placing your order and select the closest parcel terminal in your city.
You will find more details about the pickup points available in your city and respective delivery times at pickpoint.ru.
Can I collect my order in store?
You can collect your order in any of our stores with the exception of franchisee stores. To do so, choose the “in-store pickup” option when placing your order and select the Lichi store closest to you. Your order will arrive in store in 2 to 4 working days. You have 7 working days to collect your order.
Please note that in this case the store simply serves as a pickup location. You cannot return or exchange the purchased items in the store. If you’d like to return or exchange one of the items, you must submit your request for a return or exchange online. You will find detailed information in the section Exchanges and Returns.
How can I track my order?
As soon as your order has been dispatched, you will receive an email stating tracking information and an estimated delivery date.
Can I change my address after the order is shipped?
Unfortunately, we can only deliver your package to the address provided when your order was placed. If the address you provided is not correct, you must contact the delivery service provider to redirect your parcel to another address.
If you experience any problems with your order or have any questions or concerns, please feel free to contact us. We are always happy to help you.
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