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Exchanges and returns
We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you may request an exchange or return of saleable merchandise within 7 days from receiving the order (Consumer Protection Act, article 4, section 26.1). Make sure the merchandise you return is in its original condition, tags, receipts and packaging included. Incomplete, worn or damaged returns will not be accepted.
Underwear (including swimsuits) and hosiery are not subject to return, according to the List of non-food products of good quality that are not subject to exchange, approved by Decree of the Government of the Russian Federation of December 31, 2020 No. 2463.
How to request a return or exchange?
If you have chosen the delivery method by courier service or to the pick-up point WITHOUT TRY ON OPTION.
You can request a RETURN or EXCHANGE in the following way:
1. Fill out the online form and wait to receive the shipping label number for free return shipping via email within 24 hours.
2. Once you receive the confirmation email, complete the detachable form included with your order and place it inside the return package.
3. Visit a delivery service point (CDEK, 5Post, or Russian Post) to send the item to the distribution center. If using Russian Post, you will need to purchase a packaging. Please note, there is no need to print the return label — simply provide the staff with the label number.
4. Once the package arrives at the Lichi warehouse, our team will inspect the items to ensure they are in their original condition. If the condition is confirmed, one of the following actions will be taken:
· If a RETURN was requested — a refund request will be sent to your bank.
· If an EXCHANGE was requested — the replacement item will be sent to you.
If you have chosen the delivery method WITH TRY ON OPTION at the SDEK pick-up point, then you can refuse unsuitable goods on the spot.
- Return the goods to the pickup point employee to issue a return invoice.
- The parcel will arrive at the Lichi warehouse and a request will be sent to the bank for a refund after a check up of the goods by our employees
How can I request a refund or exchange?
To submit a return or exchange request, fill out the Return form. Then, follow the return instructions that came with your order. They provide the address and detailed instructions for returning or exchanging your items. Having received your return, we will carry out suitable quality checks and refund or exchange the returned product.
Please be aware that the tear-off receipt of the invoice inserted in the parcel must be filled out and sent back along with the items for us to promptly process your return and refund the money.
Who covers the shipping costs for the return or exchange?
If you request the same item in a different size, your first return and the shipment of your required size will be free of charge. Please note that if you would like to try a different style or colour, shipping charges will apply. All further exchanges and returns will be made at the expense of the customer.
When will I receive the refund?
Your return or the cost difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. Please allow up to 10 days for processing your return and credit from your financial institution.
If the product you have received is faulty, damaged or non-compliant, you can claim exchange or refund of your order.
If you experience any problems or have any questions or concerns, please feel free to contact us. We respect and value every customer and hope that you are pleased with your order!
