We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you must send the return parcel of saleable merchandise within 14 days from receiving the order.

 

If you request a refund for an item during the above timeframes, but you can't return it to us for some reason, please get in touch, however the refund will be at our discretion. 

 

Make sure the merchandise you return is in its original condition, including all tags, receipts, and packaging, otherwise we will be unable to accept your return and issue a refund. Incomplete, worn or damaged items will not be accepted.

 

How can I request a refund?

 

To submit a return or exchange request, fill out the Return form. If you would like to exchange an item, please specify the size and color you wish to receive in return. As next, our Customer Support specialists will contact you and offer to arrange a return using UPS Express or USPS Ground Advantage. They will fill in the waybill and provide the necessary documents for you to send the return package.

 

Please be aware that the tear-off receipt of the invoice inserted in the parcel must be filled out and sent back along with the items for us to promptly process your return and refund the money.

 

The return fee for orders from the US is 9,99 USD. In case you are returning four or more items, you will be additionally charged 5 USD per each item.

 

Your return or the cost difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. Please allow up to 7 days for the amount to be credited to your account. 

 

Please note that in some instances, we are unable to offer refunds or exchanges. These include the following categories:

·   underwear

·   swimwear

·   jewelry

We may refund the items from the categories listed above only if the product you have received is damaged.

 

If the product you have received is faulty or damaged, you can claim free exchange by providing a photo of the defect upon receiving the order. 

 

If you have any questions or need any help, contact a member of our Customer Support team. We respect and value every customer and hope that you will be pleased with your order!

 

email  support@lichi.com

hotline  +19705509555

customer service in  WhatsApp

live chat on our website