Our company is committed to providing the best possible service to all our customers, which involves ensuring your items arrive with you safely and as quickly as possible irrespective of your location.

How much are the shipping charges?

We offer complimentary shipping on all orders over $100. If your order is under $100, the standard shipping cost of $20 will apply.

Do any taxes or duties apply to orders shipped to location  “Worldwide”?

Any taxes and duties applicable to orders to most countries, excluding Australia and New Zealand, are the responsibility of the company. 

What are the shipping methods and delivery times?

Estimated delivery time is 10-14 days. 

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while the order is on its way to you using DHL On Demand Delivery (ODD). If DHL is not able to ship to your location, we will ship your order with EMS Express or other express delivery service providers.

How can I track my order?

Once your order has been dispatched, you will receive an email with tracking information and an estimated delivery date. 

Can I change my address once the order ships?

Unfortunately, we can only deliver your package to the address provided upon placing the order. If the address you provided is not correct, you should contact the delivery company to redirect your parcel to another address.

If you experience any problems with your order or have any questions or concerns, please feel free to contact us. We are always happy to help you.

email support@lichi.com

hotline +441865509555

customer service in WhatsApp

live chat on our website