Due to the regulations applied by national authorities to try to to minimize the spread and impact of Covid-19, standard delivery times may suffer some inconveniences.
We assure you that all online purchases are fully compliant with the latest directives and we have implemented all the necessary measures to guarantee the highest levels of safety. The environments where our employees work are constantly sanitized and follow regulations on distancing to the full. Orders are delivered in total compliance with all procedures aimed at guaranteeing the safety of our employees and customers. By prioritizing safety, we hope that together we can all make a difference.
Our company is committed to provide the best possible service to our customers, which involves ensuring your items arrive with you safely and as quickly as possible irrespective of your location.
The standard delivery cost is 20$. We, however, offer free worldwide shipping on all orders over 100$.
Once your order has been dispatched, you will receive an email which will contain tracking information and an estimated delivery date. Pending order verification and credit approval, it may take 1 – 3 working days to process your order.
Estimated standard delivery time is 10 working days. Although we try our best to deliver your items during the estimated timeframe, delivery to certain destinations may take up to 20 working days. Please note that the estimated delivery date of your order is an estimate only and is not guaranteed since delivery times may be subject to delays during sales and peak holiday periods.
All our orders are shipped with DHL Express. Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while the order is on its way to you using DHL On Demand Delivery (ODD). If you need to schedule a delivery for another day, DHL makes it easy for you. If DHL is not able to ship to your location, we will ship your items with EMS. You will be emailed as we ship your order and receive all updates regarding the status of the shipping.
Please note that taxes and duties may apply to your order depending on the shipping destination. Taxes and duties are the responsibility of the recipient and will be calculated according to the regulations of the country of destination. The Customs authorities in the destination country determine whether any duties and taxes are applicable to your order. To receive more detailed information on these charges, please refer to your local DHL office.
We can only deliver your package to the address provided when your order was placed. If our delivery service provider is unable to deliver your order, the package will be returned back to us. Please also note that shipping charges will apply for returned products in countries where in-store return option is not available.
It is incredibly important to us to provide you with a perfect shopping experience. If you experience any problems or have any questions or concerns, please feel free to contact us by email at firstname.lastname@example.org
. We are always happy to help you.